How well does your patient’s financial experience complement your clinical experience? Are you engaging, aligning, and empowering the growing number of insured patients now facing decisions about rising financial responsibility?

This session will explore how Lancaster General Health is transforming its patient financial experience to create a consumer friendly experience from estimate to bill payment, unifying hospital, physician services, and your patient portal.

After This Webinar You’ll Be Able To:

  • Articulate role revenue cycle plays in improving the patient experience
  • Identify common barriers and create action plan for rapid patient adoption
  • Coordinate billing engagement to unify patient experience across hospital and physician services, offline/paper to digital, and patient portal
  • Measure success along financial journey, including patient satisfaction and self-service



  • Director of Patient Access and Virtual Health, Lancaster General Hospital