There is a massive shift in healthcare today that will change the way in which all of us interact with hospitals. And I’m not speaking about actual medical care or even the quality of the [...]
Patients at El Camino Hospital, a two-campus health system serving Silicon Valley, used to struggle to understand what is expected of them in regards to their hospital bills. And, as [...]
Meaningful use and revenue cycle management are deeply entwined, yet many hospitals have troubles encouraging patients to utilize patient portals and pay their bills online.
It's time for hospitals to get on board with electronic bill presentment and payment - or risk losing patients.
The number of consumers with high deductible plans has been on the rise for years, but the health insurance exchanges are set for that number to skyrocket. Hospitals don't have to accept lower [...]
A new survey found patients find being able to understand upfront what they will have to pay and receiving a clear, beautiful bill are key factors in their overall patient experience. With [...]
There is a vital link between patient experience and the hospital's revenue cycle management that health care decision-makers understand, but don't know how to tackle.