A recent study found many patients now ask for cost estimations when they book appointments or at the point-of-service.
It's time for hospitals to get on board with electronic bill presentment and payment - or risk losing patients.
Hospitals have the opportunity to facilitate payments from low-income patients by improving their satisfaction with care quality.
Patients and physicians are concerned about rising health care costs, but hospitals can ease patient worries and help physicians concentrate on care quality by providing patient friendly billing.
In recent years, hospital executives have gone back and forth about whether to replace their RCM systems. Perhaps the decision is not about to replace or not, but how to optimize the system [...]
Hospitals need to focus on reducing their level of uncompensated care in 2014 to maintain financial stability.
The billing process is the last contact patients have with their providers, so make it a positive experience.
The rise of high-deductible plans is causing health care cost growth to slow, but hospitals need to adopt patient friendly billing to maintain revenue in the long term.
Hospital costs have been on the rise - and will continue to increase - for the past decade. Give your patients cost estimates and patient friendly billing to prevent reduced patient collections.
Many experts have written about the link between Medicare reimbursements and patient experience, but patient payments may be directly tied to satisfaction rates as well.