Happier Patients, Faster Payments
New self service payment increases customer satisfaction, shortens time to payment
Northwestern Medicine is delivering an online patient financial care experience like Amazon that is increasing customer satisfaction and shortening the time bills get paid.
reduction in days to pay
increase in self-service payments
1 in 4
payments via mobile device
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Northwestern Medicine Details
- 100 locations throughout the Chicago area
- $4.4B in annual revenues
- 3,500 aligned physicians
- 7 major hospitals
- Patient-friendly statements
- More ways to pay
- Improved mobile experience
- 32% increase in digital self service
Flexible payment options
- 22% reduction in days to pay
- 1 in 4 payments via mobile device
Very satisfied patients
- 4.7 out of 5 stars (13,164)
- Net Promoter Score (NPS) of 39 (N=13,591)