Meeting the patient
self-pay challenge

kettering logo
    • Based in Dayton, OH
    • 8 hospitals, 120 outpatient facilities
    • Epic EHR

Case Study

Recognizing the need to improve the patient financial experience, Kettering sought to present their patients with budget-friendly, self-service payment options that made it easier to pay without staff assistance. Kettering partnered with Simplee to implement an end-to-end patient financial engagement experience that compliments their existing MyChart instance.

Financial Impact

56%

decrease in call center payment volume

31%

payments via
mobile device

34%

Increase in
self-service
payments

Patient Impact

  • "We wanted to use the power of personalization to meet patient financial needs. Simplee is helping us really deliver a consumer-focused patient financial experience."
    JoAnn Yohn, VP Revenue Cycle Kettering Health Network

Happier Patients

Easy to set up one payment that you can afford, rather than struggling with multiple bill payments.
– Patient, Kettering

I really appreciate have an easy way to set up a monthly payment plan. After making this payment I’ll be setting one up!
– Patient, Kettering

I was able to establish a payment plan in an amount and time conducive to my ability to pay.
– Patient, Kettering

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