Kaweah Delta
Health Care District

INCREASED SELF SERVICE &
REDUCED COST TO COLLECT
DROVE 2.5X ROI

Case Study

Executive Summary

Kaweah Delta, sought a solution that would reduce its cost to collect and create a unified billing experience for patients and staff. By implementing a patient financial experience that made self-service payments easy and unified multiple systems (without the cost and expense of a new EHR or billing system), Kaweah was able to reduce its cost to collect over 56%.

Company Snapshot

  • Not-for-profit, district hospital
  • Over 600,000 patients treated per year
  • 3,763 employees including nearly 100 physicians
  • 8 campuses throughout the Visalia Area
  • kaweahdelta.org

45% Increase in Self Service Payments

(9X the Healthcare Average)

84% Patient Satisfaction

(2.4X the Healthcare Average)

Happier Patients

Keeping track of my hospital/clinic bills should be easy and it is now. Thank you!
– Patient, Kaweah Delta

Surprisingly simple.
– Patient, Kaweah Delta

45%
Self Service Adoption (9X the Healthcare Average)
84%
Patient Satisfaction (2.4X the Healthcare Average)

Very clear and simple!
– Patient, Kaweah Delta

I love that it gave us an itemized break down of the visit.
– Patient, Kaweah Delta

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