Online surveys with 260 US hospital Revenue Cycle
leaders highlight the growing need to drive patient delight.
Hospitals recognize the importance of patient satisfaction and the role that patient financial services play.
Despite this, hospitals struggle to address patient financial services due to cultural and measurement challenges.
Driving exceptional patient financial services leads to improved satisfaction and improved business and patient outcomes.
Make patient experience an organization wide obsession.
Seek partners who can help overcome both the technology and strategy challenges.
Link your investments in experience to driving and measuring patient satisfaction.
Hospitals show a shift toward patient obsession, putting health outcomes and experience at the top of their objectives.
Effective Patient Financial Services Means Everyone Wins
“Which of the following patient benefits would you expect your organization to see/has your organization seen as a result of improving its patient financial services system?”
HOW PATIENTS WIN: IMPROVED PFS LINKED TO BETTER PATIENT SATISFACTION AND CLINICAL OUTCOMES
HOW HOSPITALS WIN: PFS IMPROVEMENTS DRIVE MORE EFFICIENT REVENUE PROCESSES