DOUBLED SELF SERVICE, REDUCED COST TO COLLECT
BOAST INDUSTRY LEADING PATIENT SATISFACTION
Emergency Medicine Associates’ (EMA) goal was to reduce their cost to collect and improve patient satisfaction. Thanks to the adoption of their patient financial experience, they achieved a 40% call reduction, 67% self-service, and high patient satisfaction and NPS scores (of 81% and 39, respectively).
- 600,000 patient encounters annually across Maryland, Virginia, West Virginia and the District of Columbia
- Largest provider of Emergency Medicine services in Washington, DC metro region