SHIFTING THE PATIENT FINANCIAL
CONVERSATION TO PRE-SERVICE

AdventHealthLogo
    • Nearly 50 hospitals in 9 states
    • More than 5 million patients annually
    • Cerner EHR

Pre-Service Case Study

AdventHealth is transforming the way that patients interact with their healthcare bills by providing a consumer-oriented experience that starts at pre-service. By partnering with Simplee, AdventHealth engages patients ahead of their appointment with a personalized cost estimate that provides pricing transparency and enables convenient pre-service payments.

The Results

PATIENTS ENGAGE

35%

of patients
click-through emails

PATIENTS PAY

~$450

average payment
(4x post-service payment)

PATIENTS LOVE IT

45

Net Promoter Score
(2x the healthcare average)

  • "One of the most important things to the consumer is receiving an estimate of their care bill that takes into account their individual insurance coverage and tailors it to their experience."

    Timothy Reiner, SVP Revenue Management AdventHealth

THE SOLUTION

AdventHealth began engaging with patients earlier—before they even set foot in their provider’s office—through an automated check-in process that provides estimated visit costs and prompts them to make an initial payment. 

STREAMLINED
CHECK IN 

Save time for patients and reduce information errors for providers

ADDRESS
AFFORDABILITY 

Provide cost estimates and payment options personalized to the individual

INCREASE PRE-SERVICE
COLLECTIONS 

Capture revenue earlier and minimize future outstanding accounts receivable

Happier Patients

Nice to know ahead of time what the charges will be. Nice to pay now rather than at the appointment.
– Patient, AdventHealth

It’s great to have a costestimate going in, and the ease of paying is an added benefit.
– Patient, AdventHealth

Love, love, love being able to understand what my bill will be BEFORE my appointment!
– Patient, AdventHealth

Join the movement