Following hospitalization, patients today take on greater responsibility of care payment, with many receiving billing statements from multiple health care providers that they find difficult to understand.
To solve this problem, providers are rethinking the role of revenue cycle in overall patient engagement strategies. They’re discovering that a positive billing and payment experience can impact patient satisfaction and loyalty as well as reduce costs and raise revenue.
After implementing the consumer-friendly, American Hospital Association (AHA) Endorsed SimpleePAY solution …
- El Camino Hospital in Mountain View, Calif., achieved an 82 percent patient satisfaction rating.
- At ValleyCare Health System based in Livermore, Calif., 78 percent of patients now recommend ValleyCare due to their billing experience.
AHA explains, “Following the proprietary AHA Signature Due Diligence Process™, we found the SimpleePAY solution to be distinguished by its innovative, e-commerce-based approach and patient-engagement focus. As a result, the SimpleePAY technology platform transforms an otherwise complex, paper-based process into an engaging, online experience that aligns with today’s consumer expectations.”
Read more from AHA here.