IMPROVED DIGITAL SELF-SERVICE PAYMENTS BY 58%
ACHIEVED 83% PATIENT SATISFACTION

Memorial Hermann sought a solution to increase staff productivity and net collection rates. Simplee Pay allowed them to do all of the above by offering patients an incredibly streamlined payment process that not only improved collections and reduced cost per payments, but also unlocked the hospital’s marketing by becoming the hospital’s top source of patient emails.

Company Snapshot

  • Top 5 largest nationwide health centers
  • Over half a million annual ER visits
  • 24,000 Employees, not including 5,500 Physicians
  • Serve Houston and Southeast Texas
  • 4 Major Hospitals and 65+ Clinics throughout the MidWest
  • memorialhermann.org

IMMEDIATE SAVINGS IMPACT

Total $ Collected (pre- and post-service)Cost per Payment (post-service)
Jan-Sept (Y1)332177711.42
Jan-Sept (Y2)45412418.73

HAPPIER PATIENTS

In Their Own Words

17%

Higher
total collections
(pre- and post-service)

24%

Lower
cost per payment
(post-service)

57%

Rise in
self-service payments

“We are offering our patients a simplified way to pay their bills and an overall better experience.”
DAVID BRADSHAW
Executive Vice President and Chief Strategy and Information Officer, Memorial Hermann

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