ACHIEVED 56% SELF-SERVICE PAYMENT RATE AND
82% PATIENT SATISFACTION

Our client sought to improve patient self-service payment rates. They utilized the patient financial experience to provide patients with device agnostic experience, secure login-free payment site and mobile billing alerts. The impact was clear, there was a major increase in self payment rates and decrease in early-out collections.

Company Snapshot

  • Nonprofit, community governed organization founded in 1956
  • Over 225,000 visits per year
  • 3,335 Employees, not including 1,295 Physicians
  • 2 Major Locations

IMMEDIATE SAVINGS IMPACT

HAPPIER PATIENTS

In Their Own Words

2.5x

Return on
Investment

44%

Reduction in
Staff-Assisted Payments

62%

Decrease in
Early-Out Collections

“We took a patient pain point and created a strategic advantage.”
Chief Financial Officer
Community Hospital

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