Lancaster General Health

82% OF PATIENTS RECOMMEND LANCASTER
NET COLLECTIONS GREW BY OVER 14%

Lancaster General Health sought to increase self service payment rates and improve collection rates. Simplee Pay was used to provide patients with a paper, web and mobile Beautiful Bill, secure login-free payment site and IVR payment capabilities.

Company Snapshot

  • Not-for-profit regional medical institution founded in 1893
  • Over 1,000,000 outpatient visits per year
  • 4,675 employees including 300 physicians
  • 3 Major Hospitals in Lancaster, PA
  • 12 Outpatient Locations throughout the Lancaster Area
  • lancastergeneralhealth.org

DROVE SELF SERVICE PAYMENTS & ONLINE REVENUES

HAPPIER PATIENTS

In Their Own Words

82%
Recommend Lancaster (post-service)
14%
Net Collections
2.2X
Self-Service Payments

“Simplee enables patient confidence at every stage in a patient’s medical journey. Patient satisfaction improved dramatically…”

COREY MEYER

COREY MEYER
Director, Patient Access and Virtual Health

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