INCREASED SELF SERVICE & REDUCED COST TO COLLECT
DROVE 2.5X ROI

Kaweah Delta, sought a solution that would reduce its cost to collect and create a unified billing experience for patients and staff. By implementing a patient financial experience that made self-service payments easy and unified multiple systems (without the cost and expense of a new EHR or billing system), Kaweah was able to reduce its cost to collect over 56%.

Company Snapshot

  • Not-for-profit, district hospital
  • Over 600,000 patients treated per year
  • 3,763 employees including nearly 100 physicians
  • 8 campuses throughout the Visalia Area
  • kaweahdelta.org

45% Increase in Self Service Payments
(9X the Healthcare Average)

kaweah-case-study-infographic

84% Patient Satisfaction
(2.4X the Healthcare Average)

kaweah-case-study-infographic

HAPPIER PATIENTS

In Their Own Words

45%

Self Service Adoption
(9X the Healthcare Average)

84%

Patient Satisfaction
(2.4X the Healthcare Average)

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