INCREASED SELF-SERVICE PAYMENTS 2.3X AND
ACHIEVED 78% PATIENT SATISFACTION

Gundersen sought to streamline the billing process by consolidating patient and doctor billing. Simplee offered consolidated billing views via Simplee Pay, integrated with gundersen’s Epic patient portal, and offered flexible payments via PayPal and IVR. The impact was remarkable; gundersen experienced a decrease in incoming call volume and cost per payment and a massive uptick in satisfaction.

Company Snapshot

  • 1,000,000+ patient visits a year
  • More than 7,000 employees serving 19 counties in Wisconsin, Iowa and Minnesota
  • Integrated network of more than 60 clinics and four affiliate hospitals
  • gundersenhealth.org
gunderson-case-study-inforgraphic-2

HAPPIER PATIENTS

In Their Own Words

78%

Of Patients
Are Very Satisfied

50%

Decrease in
Incoming Calls

“The ability to integrate our patient financial experience into our patient portal has allowed us to eliminate patient frustration while also improving total collections.”
Executive Director – Finance, Gundersen Health System

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