Emergency Medicine Associates

DOUBLED SELF SERVICE, REDUCED COST TO COLLECT
BOAST INDUSTRY LEADING PATIENT SATISFACTION

Emergency Medicine Associates’ (EMA) goal was to reduce their cost to collect and improve patient satisfaction. Thanks to the adoption of their patient financial experience, they achieved a 40% call reduction, 67% self-service, and high patient satisfaction and NPS scores (of 81% and 39, respectively).

Company Snapshot

  • 600,000 patient encounters annually across Maryland, Virginia, West Virginia and the District of Columbia
  • Largest provider of Emergency Medicine services in Washington, DC metro region
  • emaonline.com

HAPPIER PATIENTS

In Their Own Words

“Patients responded extremely well to our new patient financial experience. The clarity of bills, combined with easy self-service options dramatically changed cost and time to collect.”

Alex Mohseni, Chief Innovation Officer, EMA

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