Community Hospital

ACHIEVED 56% SELF-SERVICE PAYMENT RATE AND
82% PATIENT SATISFACTION

A community hospital had one goal: decrease staff assisted payments. They utilized Simplee Pay to offer patients a clear statement accessible by paper, web and mobile. They found that a clearer statement coupled with an easy way to pay online, decreased staff assisted calls and not only decreased staff-assisted payments, but increased collections as well.

Company Snapshot

  • Nonprofit, community governed organization founded in 1956
  • Over 225,000 visits per year
  • 3,335 Employees, not including 1,295 Physicians
  • 2 Major Locations

IMMEDIATE SAVINGS IMPACT

HAPPIER PATIENTS

In Their Own Words

2.5X
Return on Investment
44%
Reduction in Staff-Assisted Payments
62%
Decrease in Early-Out Collections

“We took a patient pain point and created a strategic advantage.”

Chief Financial Officer
Community Hospital

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